FAQs
- Returns/Exchanges?
Returns/Exchanges are accepted for non-custom items within 14 days of receiving the item. Items must be returned unworn with the original packaging boxes. Return shipping costs are the responsibility of the buyer. Please contact us ahead of time and we would be happy to assist you.
- How do I care for my new jewelry?
With proper care your Rito Originals purchase can last a lifetime. We suggest avoiding any kind of harsh cleaners or chlorinated pools. To clean your new piece, use a mild soap and a soft bristle brush like an unused toothbrush to clean dirt and oils off you piece. A simple jewelry polishing cloth will help bring your piece back to a high shine.
- What ring size should I get?
Please do not guess your ring size or try using a piece of string. For the most accurate size you can go to any jewelry counter and ask for a measurement. We also sell reusable ring sizers if needed.
- Do you take custom orders?
Yes, we would love to make you a custom item. You can use our Contact Form or email us at CustomerService@RitoOriginals.com with details on what you are looking for.
- What is the best way to contact you?
The easiest and fastest way to contact us is through our Contact Form or email at CustomerService@RitoOriginals.com.
- How long will it take for me to receive my order?
It currently takes us 3-5 business days to fabricate our jewelry. Each piece is handcrafted in our studio. From there shipping times vary based on the shipping option you choose at checkout.
- How do I track/check the status of my order?
You will receive a confirmation email when you have placed your order and then a shipping confirmation email with a tracking number once your order has shipped. You can also find this information when logged into your account if you choose to sign up for one.